A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

The following are the primary objectives in implementing and institutionalizing the QMS in the organization, to wit:

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• Determining customer requirements

• Meeting customer requirements

• Exceeding customer expectation

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• Establishing goals, policies, and objectives

• Setting strategies on how to achieve objectives

• Achieving more with few uses of resources

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• Conducting Internal Audit & Management Reviews

• Monitoring, Measurement, Analysis & Evaluation

• Improving organizational Performance