LGU-Gensan, driven by its vision to be the newest local government unit to be ISO certified, has set its foot forward to achieving one of its ultimate goal, an ISO certification.


?????????? ??????????? is one of the key aspect of the ISO 9001:2015 Quality Management System standard. It is an organizational culture that encourages all employees to look for ways to enhance its operations which includes suggesting ideas to improve efficiencies, evaluating current processes, and finding opportunities to improve the productivity of work.

Why Establish a Quality Management System?

A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

Audit Report

AUDIT PLAN, AUDIT REPORTS and CORRECTIVE ACTION REPORTS Control of Documents and Records BANKABILITY CLUSTER OFFICE Audit Plan Audit Report CAR City Accounting Office CAO CAO – City Budget Office CBO CBO CBO City Internal Audit Services IAS IAS – City Treasurer’s Office CTO CTO – COMPETITIVE CLUSTER OFFICE Audit Plan Audit Report CAR City […]

City Government of General Santos City Gearing towards ISO Certification

Mid last year, the Local Government Unit of General Santos City aimed to establish its Quality Management System certifiable to ISO 9001:2015 and has gradually integrated into its processes the “quality” way of life through review and documentation of different processes aiming to provide quality services and satisfy the customers.     With the recently […]

LGU-GenSan Conducts Internal Quality Audit

  The LGU-GenSan successfully concluded its very first Internal Quality Audit with 35 offices have been audited from January 17 until February 20, 2022 through the Internal Quality Auditors (IQAs). The Internal Quality Audit is in line with the implementation of QMS certifiable to 9001:2015 and this aims to assess each department’s efficiency measured by […]